Refund policy

Refund Policy for Luminous Montenegro

1. Tours & Adventures:
   We generally do not accept returns or offer refunds on tickets purchased for tours and adventures listed on our website due to limited availability. If your travel plans change, please contact us as soon as possible at contact@luminousmontenegro.com, and we will try our best to accommodate your request in a timely manner.

2. Hotels and Vacation Rentals:
   For changes or cancellations of hotels and vacation rentals booked through our website, please refer to the specific cancellation policy listed on the property's booking page. Each property may have a different cancellation policy, so we strongly advise reviewing these details carefully before making a reservation.

3. VIP or Custom Itineraries:
   To make changes to your VIP or custom itinerary, including modifications to private jet and yacht charter bookings, please contact your designated travel advisor directly. They will work with you to accommodate your request to the best of their ability.

4. Contact Information:
   For general inquiries or to initiate a change request, please email us at contact@luminousmontenegro.com.

5. Timely Communication:
   We emphasize the importance of contacting us as soon as possible regarding any changes to your travel plans. Early notification increases the likelihood that we can assist you effectively.

6. Non-Refundable Items:
   Please note that certain bookings, especially those for limited availability tours and adventures, may be non-refundable. We recommend purchasing travel insurance to protect against unforeseen circumstances.

7. Case-by-Case Consideration:
   While we maintain strict policies due to the nature of our services, we review each situation on a case-by-case basis and strive to find the best possible solution for our clients.

8. Currency of Refunds:
   Any refunds, if applicable, will be processed in the original form of payment used for the booking.

9. Travel Insurance:
We strongly recommend obtaining travel insurance for your trip. Travel insurance can help protect you against unexpected disruptions or cancellations, lost luggage, delayed flights, and more. Each insurance provider has its own policies and coverage options, so it’s important to inquire about and fully understand the details before making a purchase. Please feel free to ask your travel advisor for recommendations on travel insurance.

This refund policy is subject to change without notice. For the most current version of our refund policy, please visit our website or contact us directly.